The ability to differentiate from other brands in today’s incredibly fast-moving market is critical, and having the ability to adjust a USP to meet customer demands efficiently is key to a competitive advantage.  Hear why some operators have chosen to build customized tech tools vs. buy, and vice versa.  In this interactive session we will explore smart solutions for driving business value through conversations with a panel of top leading operators and industry technology partners.  Listen as they share stories and discuss platforms for customizing tech stacks and innovative tools to help streamline productivity within this fun and engaging session!    

Mike Walsh- author of global hit ‘The Algorithmic Leader’, the CEO of Tomorrow, and a Harvard Business Review columnist, featuring global trends and new technologies.

As a specialist in AI-powered transformation, his unique keynote helps provide tips to future-proof organizations by bridging the gap between innovation and leadership. Rather than focusing on the distant future, Mike takes an anthropological approach – scanning the near horizon for emerging technologies and disruptive shifts in human behavior, and then translating these into pragmatic plans for business transformation. He advises leaders on how to thrive in this era of disruptive technological change!

Hear from the first brands to scale Voice AI to hundreds of restaurants. How they got employees to embrace the technology, made Voice AI integral to the restaurant’s operations, and realized the benefits of Voice AI.

Chief Information Security Officers are becoming more and more essential as key decision-makers within organizations big and small. In this Cybersecurity insight session, hear why the role of the CISO is evolving within restaurant chains as technology advances.  Learn best practices to implement as we move forward in the digital landscape!

Who says you can’t teach old dog’s new tricks?  In this lightning round hot seat style session top restaurant leaders from iconic family dining brands with over 40 years of experience will prove that they can lead with innovation just as much as any new concept! 
The leaders in this session will address some engaging questions about how they are changing the foodservice game (for the better) by using technology to their advantage breaking industry norms to create innovative solutions to combat issues- from supply chain challenges, staffing shortages, 3rd party delivery and more.  Each mini one-on-one interview will provide insightful business practices, leadership advice and unique stories about their innovative path to success.

Get ready for an engaging and exciting session and hear how the world’s largest restaurant company is leveraging new technologies and AI to elevate the customer and team member experience!  Joe Park will delve into Yum!’s digital transformation journey and share how Yum! developed and is globally scaling its proprietary digital and AI-driven ecosystem in partnership with its franchisees to create easy experiences for customers, streamline easy operations for team members, and harness easy insights through data to enhance the end-to-end QSR experience. From AI-powered drive-thrus to global tech rollouts, Joe will share behind-the-scenes stories, key learnings, and leadership lessons, plus give a preview of the future of AI and data at Yum!. This session is packed with tech insights, innovative strategies, and a dash of Yum!’s secret sauce to keep you intrigued and inspired. You won’t want to miss it!

A data driven session exploring the current and evolving landscape of technology trends in restaurants.  The Intouch and Technomic team will share data and research from recent studies!

This inspiring panel discussion will feature exceptional female leaders in the restaurant industry. Women leading AI and technology in foodservice bring unique perspectives and innovative approaches that drive significant advancements. This session will explore the transformative impact of Generative AI, Computer Vision, and other cutting-edge technologies on today’s restaurant scene, from enhancing customer experience to optimizing operational efficiency. Discover how these trailblazing women are shaping the future of foodservice with AI-driven solutions, setting new standards for excellence and innovation, and demonstrating the powerful contributions of women in tech and hospitality.

They have been scouring the marketplace floor, listening in on all sessions, and interviewing top leaders during FSTEC.  Get the inside scoop and their take on Top Insights, Takeaways and Trends from FSTEC 2024!