In the evolving landscape of customer engagement, traditional marketing, like coupons and punch cards, are falling flat. Today's customers expect restaurant brands to know their menu favorites, dietary restrictions, and flavor profiles. In this session, we’ll explore how AI and machine learning technology delivers individualized experiences that drive loyalty, increased store visits, increased spend, and conversion to new and profitable menu items. Join us to learn practical examples on how brands are embracing individualization to create memorable experiences to delight customers and keep them coming back.

Interested in AI but unsure how it integrates with your restaurant? Torn on whether it belongs in restaurants at all? Join Incentivio to learn the many powerful facets of AI-powered restaurant marketing. Break away from the competition as you gain insight into how AI can keep your guests engaged and optimize communications. It’s all about enhancing the digital guest experience and fostering top-tier loyalty!

Explore the convergence of AI and the food industry at our panel discussion. As artificial intelligence continues to redefine global industries, the dining and catering sectors are poised for transformative change. Join our panel of distinguished speakers, for an insightful exploration into how AI is revolutionizing self-service dining and contract catering. Delve into the technological advancements that are shaping the future of food service.

With 2025 just around the corner, technology teams are busy putting their tech strategies in place to support growth initiatives, lower costs, and improve productivity. In this dynamic panel discussion, we’ll hit on some of the hot topics that will help you shape your plans to meet new objectives in the coming year. Whether your priority is more automation and AI to support accelerated growth, data analytics for deeper business intelligence, tech stack consolidation and integration to simplify administration, or determining the best model to enable franchisees, our panel of tech leaders will inspire you to meet the challenges of 2025 head-on.

Discover how leading industry giants are revolutionizing employee engagement with innovative strategies designed to boost morale and retain talent. By implementing flexible scheduling and career development programs, these companies are setting new standards in workforce satisfaction. This approach is not just about improving workplace culture; it directly ties into financial performance, with data-driven results showcasing the positive impact of investing in employee happiness. Additionally, these corporations are adopting sustainable practices to ensure long-term success, offering scalable solutions that can be applied across various markets and business sizes.

Join us for an engaging session tailored for both data enthusiasts and marketing professionals, focusing on practical, outcome-driven approaches to harness the full potential of customer data. We’ll explore the power of data in transforming your restaurant-diner relationships and guide you through the journey of turning anonymous transactions into known guests and loyal patrons.

In this interactive presentation, you'll discover:

• How to leverage your existing data more effectively to identify and engage unknown guests
• Strategies for calculating and leveraging guest lifetime value across marketing efforts
• Techniques to convert casual diners into loyal brand advocates
• The technology and tools needed to turn insights into sales
• How to create a unified view of your customers across all touchpoints to drive real business results

Don't miss this opportunity to unlock the hidden value in your data and transform it into actionable strategies for growth and customer satisfaction.

Join us for an insightful discussion on the evolving landscape of IT and technology in the restaurant. In this expert panel, moderated by Paytronix Chief Revenue Officer, Charles Gray, we will explore the world of unified platforms, and their ability to streamline operations and reduce friction. We’ll delve into the transformative impact of AI on daily interactions with customer facing teams, and how innovation in IT can be both opportunities and challenges. Additionally, we’ll share key trends to watch in 2025, providing a forward-looking perspective on the future of IT. 

Dive into the future of guest engagement and learn how restaurants are transforming their loyalty programs. We'll explore how capturing 0/1st party customer data through gamification can deepen emotional loyalty and create true brand fandom. This session will reveal how evolving from a transactional approach will increase visit frequency, boost average check size, and sustain long-term loyalty. Join us for actionable insights that will transform your guest engagement and elevate your brand’s approach to loyalty.

The ability to differentiate from other brands in today’s incredibly fast-moving market is critical, and having the ability to adjust a USP to meet customer demands efficiently is key to a competitive advantage.  Hear why some operators have chosen to build customized tech tools vs. buy, and vice versa.  In this interactive session we will explore smart solutions for driving business value through conversations with a panel of top industry operators.  Listen as they share stories and discuss platforms for customizing tech stacks and innovative tools to help streamline productivity within this fun and engaging session!   

Mike Walsh is the author of global hit ‘The Algorithmic Leader’, a specialist in AI-powered transformation, the CEO of Tomorrow, and a Harvard Business Review columnist featuring global trends and new technologies.

In his unique AI focused keynote, he provides tips to future-proof organizations by bridging the gap between innovation and leadership. Rather than focusing on the distant future, Mike takes an anthropological approach, scanning the near horizon for emerging technologies and disruptive shifts in human behavior, then translating these into pragmatic plans for business transformation. He advises leaders on how to thrive in this era of disruptive technological change!