Week-by-week look at the 30+ webinars that make up FSTECC
Oct. 26 - 30, 2020
Keynote Webinar: FSTEC “State of the Industry”
Wade Hansen, Principal, Technomic
Joe Pawlak, Managing Principal, Technomic
Presented by Technomic, this in-depth look at the state of foodservice will address current headwinds facing the industry. Our discussion on industry sales and traffic data and over-arching trends will highlight technology’s growing impact on foodservice using Technomic’s treasure-trove of information and insights.
Presented by: NCR Corporation
Quick Bites: Technology in the Age of Coronavirus
Joe Guszkowski, Senior Editor, Restaurant Business
After months of hearing about the importance of social distancing, consumers are still squeamish about close interactions with staff and fellow guests. How is technology helping restaurants function while addressing those concerns? Learn how it can be a facilitator in this look at products and deployment strategies that promote consumer confidence and feelings of safety while also easing operations.
Innovation Forum: The Mobile Revolution: How to Meet Consumer Demands Post Covid-19
Brian Whitney, VP, Sales, Appetize Technologies
Covid-19 accelerated three to five years of technology adoption into just six months, and the demand for contactless payment and mobile ordering has significantly changed the way restaurants will handle orders moving forward. This session will discuss how the acceleration blurs the lines between on-premise and off-premise ordering, as well as physical commerce systems (ie: POS terminals) and digital ordering systems (ie: mobile web ordering). We'll show you how to successfully deliver solutions that meet the new consumer demands of a Post-COVID restaurant.
Presented by: Appetize Technologies
Nov. 2 - 6, 2020
Keynote Webinar: Part 1: Creativity Can Solve Anything
Yancey Strickler, Founder, Kickstarter
How to handle a moment of crisis like the one we're in now. Learning how past leaders have ground themselves and how we can ground ourselves.
Keynote Webinar: Part 2: Creativity Can Solve Anything
Yancey Strickler, Founder, Kickstarter
A 20 minute workshop teaching the Bento as a framework for cultivating deeper self-awareness.
Tech Talks from the Top:
Moderator : Joe Guszkowski, Senior Editor, Restaurant Business
Vadim Parizher, Sr Director, New Technologies and Data Analytics, Taco Bell
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: Reliant
Innovation Form: Restaurant Transformation: Optimizing the Drive-thru
As more and more people embrace take-out and delivery, quick service restaurants are challenged with serving more customers without impacting operational agility and speed. One option is rethinking the drive-thru experience to boost efficiency, speed and customer satisfaction. In this session, we’ll share insights and strategies to optimize the drive-thru to redefine its purpose, improve service, increase capacity and drive a more personalize guest experience.
Presented by: NCR Corporation
Nov. 9 - 13, 2020
Tech Talks from the Top
Stacy Peterson, Chief Technology Officer, Wingstop
Moderator: Joe Guszkowski, Senior Editor, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: Mainstreet Inc.
Quick Bites: 3rd Party Delivery: The Future of Third-Party Delivery: Bane or Savior?
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Jonathan Maze, Editor-in-Chief, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Innovation Forum: Switching to a Cloud-Based POS is Easier Than You Think
Julie Flinn, Enterprise Project Manager, Revel Systems
Chris Lybeer, Chief Strategy Officer, Revel Systems
James Newell, Director of Construction and Purchasing, FAT Brands
Restaurants are rapidly implementing modern, cloud-based solutions to keep pace with ever-changing consumer requirements. However, some restaurants are stuck on dated point of sale (POS) platforms and are often reluctant to make the switch due to concerns over the implementation process. The good news is that making the switch is not like it used to be. Newer solutions can be implemented quickly and are incredibly user-friendly for employees. This forum will feature a discussion on what it takes to successfully implement a cloud-based POS.
Presented by: Revel Systems
Nov. 16 - 20, 2020
Tech Talks From the Top
Pankaj Patra, SVP/Chief Information Officer, Brinker International
Moderator: Pat Cobe, Senior Editor, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: NCR Corporation
Innovation Forum: Digital Transformation for Restaurants: Not If, But When
Tim Burke, Solutions Consultant, Interactions
Jason Hipskind, VP Sales, Interactions
A digital transformation strategy is no longer a nice to have, but a necessity for quick service restaurants. When setting a strategy, there is a growing consensus that the most important and impactful use cases for advancing digital transformation are in the guest experience space. Conversational AI is increasingly being implemented in these types of projects by enabling easier communication between restaurants and their guests. After all, guests are asking for easier, faster, and more efficient ways to interact with restaurants. In this session you will hear about:
- Key considerations when choosing the channel to kickstart your digital transformation
- The benefits of using Conversational AI applications for ordering, guest care, payment processing, upselling, and more
- The importance of having a cohesive digital strategy to build a strong foundation that continues to evolve as your guest and business needs change
Presented by: Interactions
Innovation Forum: The Key to Growth Post-Pandemic: Access to Actionable Data
Mike Vichich, Co-founder & CEO, Wisely
Subha Rajagopalan, VP of IT Applications, P.F. Chang's
What will drive growth post-pandemic? Mike Vichich, CEO of Wisely, discusses 1:1 with Subha Rajagopalan, VP of IT Operations for P.F. Chang’s. Learn how this casual dining brand, with an innovative off-premise approach and a laser focus on guest experience, is leveraging data to inform every single strategic decision across the brand. The goal? Bringing ALL customers into focus, end-to-end, and learning how to predict (and improve!) customer lifetime value in an unpredictable world.
Presented by: Wisely
Nov. 23 - 27, 2020
Keynote Webinar: The State of Technology in the Restaurant Industry Today
Melissa Wilson, Principal, Technomic
Changing consumer expectations, generational shifts in the workforce, labor shortages and escalating costs have been driving factors over the past few years for the beginning of a massive technology transformation in the foodservice industry. The COVID-19 pandemic has accelerated this shift, as digital ordering and contactless payment became essential solutions for operators to connect with and keep their customers and employees safe. In this session, Technomic will share highlights from its 2020 State of Technology study. You will gain an understanding of the current landscape of technology in restaurants, including restaurant operator priorities for future investment, factors hindering integration of technology in restaurant operations and unmet needs in the marketplace.
Tech Talks from the Top
Nicole West, VP Digital Strategy & Product, Chipotle Mexican Grill
Moderator: Heather Lalley, Editor, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: Oracle
Quick Bites: Ghost Kitchens: How Will Ghost Kitchens Perform After the Pandemic?
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Joe Guszkowski,Senior Editor, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Innovation Forum: Restaurant Transformation: Going Contactless
To protect the health and safety of both diners and staff, many restaurants have turned to contactless ordering and payment. The solution has the added benefit of increasing staff efficiency and improving guest satisfaction. What’s made it work so well? How have guests adapted? What are the secrets to its success? In this session, we’ll talk through these and other considerations when considering contactless solutions into your operations.
Presented by NCR Corporation
Nov. 30 - Dec. 4, 2020
Tech Talks from the Top
Brian Anderson, Director of Technology, Modern Market
Moderator: Jonathan Maze, Editor-in-Chief, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: TBD
Quick Bites: Virtual Kitchens: How Can You Create One Without Overloading Your SKUs?
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Heather Lalley, Editor, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Innovation Forum: 5 Keys to a Successful Franchise System-Wide IT Deployment
John Pruban, President, Level 10, LLC
Technology deployment comes with its own set of unique challenges when it comes to nationwide franchise systems. In this presentation, learn best practices for a successful IT deployment throughout your franchise system, including:
- Minimizing your number of vendors
- Robust, thorough project management and reporting
- Franchisee coordination and payment
Join the retail and restaurant IT industry experts from Level 10 to gain actionable tips for taking your next technology deployment to the next level.
Presented by: Level 10, LLC
Innovation Forum: Coming Soon!
Presented by: ParTech
Dec. 7 - 11, 2020
Tech Talks From the Top
Carissa De Santis, VP, Information Technology, Dickey's Barbecue
Moderator: Peter Romeo, Editor-at-Large, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Quick Bites: Restaurant Menus: How Restaurant Menus Can Change as Technology Takes Hold
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Pat Cobe, Senior Editor, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Innovation Forum: Executing Tech in the Midst of a Pandemic featuring David Roberts, CIO, Cicis Pizza
David Roberts - CIO, Cicis
Tim Tang, Director, Hughes
Presented by: Hughes Network Systems
Dec. 14 - 18, 2020
Keynote Webinar: Technology in the Age of COVID
Moderator: Anna Tauzin, Chief Revenue & Innovation Officer, Texas Restaurant Association
Susan Carroll-Boser, VP Technology, White Castle System, Inc.
After months of hearing about the importance of social distancing, consumers are still squeamish about close interactions with staff and fellow guests. How is technology helping restaurants function while addressing those concerns? Learn how it can be a facilitator in this look at products and deployment strategies that promote consumer confidence and feelings of safety while also easing operations.
Tech Talks from the Top
Paris Jackson, Technology Operations Manager, CAVA Grill
Moderator: Heather Lally, Editor, Restaurant Business
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: ParTech
Tech Talks from the Top
Tony De Salvo, Chief Operating Officer, Fortney Hospitality Group, Inc
Having recently undertaken a complete upgrade of their point of sale solution moving from on premise to the cloud. Tony De Salvo shares his top lessons learned in successfully humanising technology and how the Brothers dynasty ensured they brought both their servers and their customers along with them on the road to the cloud.
Presented by: Oracle Food and Beverage
Quick Bites: Curbside Service
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Peter Romeo, Editor At Large, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Tech Talks from the Top
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Presented by: NCR Corporation
Innovation Forum: iPads in Restaurants: Reducing Costs and Creating Efficient Workflows
Kevin Kuluvar, Global VP - Business Development, LocknCharge
Josh Davis, Sr Director Customer Engagement, LocknCharge
The food service industry is based on speed, efficiency and quality to delight your customers. Deploying mobile technology to transform the food service industry should also follow those same guidelines. With the growing use of iPads for Mobile POS, Curbside and Customer Engagement, the struggle of making sure they are available and charged is becoming a critical part of the day-to-day operations. LocknCharge creates solutions to increase the speed of deploying devices into the hands of those that need them, while creating efficiencies on the management of these devices. Join us to learn how LocknCharge products can reduce the burden of managing your iPads and allow you to focus on serving your customers.
Presented by: LocknCharge
Dec. 21 - 25, 2020
Quick Bites: Mobile Ordering
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Joe Guszkowski,Senior Editor, Restaurant Business
FSTEC Quick Bites is a quick, easily-digestible virtual conversation with the experts from Restaurant Business. Join us as our Vice President of Content Strategy, Abbey Lewis, chats with our editors about the hottest topics on the foodservice technology front.
Innovation Forum: Restaurant Transformation: Outsourcing IT and Tech Management
Technology is transforming restaurant operations. While the benefits are significant, it can place a burden on IT staff. Rather than over-taxing your team, collaborate with a trusted partner who understands the restaurant industry to manage your technology. By outsourcing IT management, you’ll have an expert not only focused on keeping your technology running, but also simplifying your operations. In this session, we’ll discuss what you need to know about outsourcing tech management and support so you can focus on what you do best – delivering an exception guest experience.
Presented by: NCR Corporation
Jan. 4 - 8, 2021
Keynote Webinar: How Tech Can Fast-Track Off-Premise
Moderator: Melissa Wilson, Principal, Technomic
Panelist: Sreedhar Vemireddy, Vice President of Information Technology, Uncle Julio’s Restaurant Group ; David Bloom, Chief Operating and Development Officer, Capriotti’s Sub Shops
Tech Talks from the Top
Moderator : Jonathan Maze, Editor-in-Chief, Restaurant Business
Gagan Sinha, VP of IT, Dunkin' Brands
Tech Talks from the Top is an exclusive interview with a key restaurant industry technology executives by Restaurant Business Editors.
Quick Bites: Drive-Thrus: The New Drive-Thrus: Adapting an Old Idea For a New Consumer
Moderator : Abbey Lewis, VP of Content Strategy, Winsight
Jonathan Maze, Editor-in-Chief, Restaurant Business
Innovation Forum: Rebound. Rebuild. Reimagine. Growth Strategies for the Restaurant Industry
Chris Adams, Vice President Strategy, Oracle Food and Beverage
Join Chris Adams, Vice President Strategy as he shares insights on the future of the restaurant industry.
Presented by: Oracle Food and Beverage
