| 2008 FS/TEC Session Descriptions |
| Wednesday, April 16 |
Showcase Your Project Management Skills with Microsoft Certification
The Microsoft Office Project 2007 certifications provide industry recognition and skills validation for anyone involved in project management. The focus spans from building, maintaining and controlling project plans, to managing and supporting enterprise projects and solutions. This session will show you how Project 2007 helps you manage projects more efficiently and effectively, as well as how you can get certified and start distinguishing yourself today.
Presenter:
Gale Pomper, Instructor & Subject Matter Expert, Global Knowledge
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Best Practices in Capturing Online Orders & Finding Support Vendors
To maintain or build sales, a growing number of chains are testing or deploying online ordering technologies that support takeout, delivery or catering. This session will examine who is doing this and what they have learned about selecting technology providers.
Panelist:
Hanie Hartman, Web Development/Project Manager, Buca, Inc.
James Newell, Director, Operations Services, Fatburger
Brad Williams, Sr. Franchise Consultant, Wingstop Restaurants, Inc.
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The Human Condition – What’s Up With HR Tech?
With training and managing employees so critical, there is constant change in online and computer-based training and management tools as well as software that lets employees monitor their tax options and benefits. This session will look at what’s new in these areas and how restaurants are leveraging this evolving technology.
Panelists:
Mike Everett, VP, IS, Frisch’s Restaurants, Inc.
TJ Schier, Director, Operations, Which Wich
Trecia Wood, Manager, Learning Systems, Carlson Restaurants Worldwide
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Putting the “Green” in I.T. - What Are Your Options?
As the “green” movement intensifies, this session will examine what restaurant I.T. executives are doing along these lines. You’ll hear how restaurants can chart a reasonable course that lowers output of hard-to-dispose- of-materials, lessens discharges into air and water, and cuts energy usage.
Panelists:
Alan Liddle, Managing Editor, Technology & Conferences, Nation's Restaurant News
Don Tennant, Editorial Director, Computer World/InfoWorld
Joe Youssef, Director, Supplier Management, McDonald's Corporation
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Payment Card Data – Protection Strategies from the Trenches
With deadlines past for compliance with Payment Card Industry Data Security Standards, operators will share strategies and technologies they used to protect customers and their bottom line. These will include network safeguards, processing step protection, guest self-swipe card readers and pay-at-table devices.
Panelists:
Jack Baum, Chairman and CEO, Food, Friends and Company
Tracy Libertino, Managing Director, Consulting, Accuvia
Patrick Piccininno, VP, IT, IHOP Corporation
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Using Online Social Networking for Your Business
Who is loading training videos on YouTube, executing corporate agendas at MySpace and marketing with SecondLife? This session will look at some of the hot social networking sites and how restaurant companies are trying to leverage their popularity to better connect with patrons and employees.
Panelist:
Arie Ball, VP, Sourcing & Talent Acquisition, Sodexho USA
Ted Cohn, President & CTO, FohBoh, Inc.
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While these innovations are much discussed, who is actually using them? Although these advances are not yet considered mission critical, they are being deployed by some to stand out from competitors and exceed customer expectations. In this session you’ll hear from companies who are using these technologies and the results they are achieving.
Panelists:
Robert Anderson, Mooyah Burger & Fries
Jim Bodenstedt, COO, R&L Foods, Inc.
Mark Brezinski, Founder, Bengal Coast Restaurants, LP
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All Aboard: Aligning Your Franchisees with Your Tech Strategies
Pressures to standardize technologies across chains can create tensions between franchisors and franchisees, who often question whether expenditures benefit them or the parent. This session will explore some of the successful techniques franchisors have used to win franchisee support for their latest technology moves.
Panelist:
Scott Bleau, IT Director, Qdoba Restaurant Corporation
Jonathan Packer, IS Director, Harman Management Corporation
Przemyslaw Poppe, IT Director, AmRest
Rob Whittington, SVP & CIO, Wendy's International
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Spreading the News: Trends in Business Intelligence Tech & Dashboard Building
During this session, you will hear about some of the latest wrinkles tied to multi-unit data collection, normalization, analysis and reporting, and how key metrics are being conveyed in a timely manner to foodservice company employees at all levels.
Panelists:
Alex Birnbaum, Sr. Director, IT, Gordon Biersch
Steve Brooks, Director, Mission Control, Tumbleweed Southwest Grill
Jeff Chasney, EVP, Strategic Planning & Chief Information Officer, CKE Restaurants Inc.
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Tech Tools for District Managers: What’s Working, What’s Needed?
This panel of district managers will examine technologies, such as remote monitoring tools and mobile computing devices, that they feel are most valuable and why. They will also discuss changes they’d like to see in the technology they deal with and what new technologies they crave.
Panelists:
Cyrus Mokhtari, Franchise Area Director, Galardi Group
Michael Taylor, Sr. Director, Operations, Western Division, Carlson Restaurants Worldwide
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Showcase Your Project Management Skills with Microsoft Certification (repeat session)
The Microsoft Office Project 2007 certifications provide industry recognition and skills validation for anyone involved in project management. The focus spans from building, maintaining and controlling project plans, to managing and supporting enterprise projects and solutions. This session will show you how Project 2007 helps you manage projects more efficiently and effectively, as well as how you can get certified and start distinguishing yourself today.
Presenter:
Gale Pomper, Instructor & Subject Matter Expert, Global Knowledge
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| Thursday, April 17 |
CIO Panel
Have your questions ready for this interactive panel, which consists of some of today’s most knowledgeable chief information officers. This information-intense session will feature leading restaurant CIOs discussing their current IT strategies, and sharing plans for dealing with upcoming changes and challenges.
Panelists:
Tamy Duplantis, VP, IT, Potbelly Sandwich Works
David Kaufman, SVP & CIO, ARAMARK
Alan Liddle, Managing Editor, Conferences & Technology, Nation's Restaurant News
Przemyslaw Poppe, IT Director, AmRest
Gary Trobaugh, VP, Business Technology, Papa Murphy’s International Inc.
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Winning Strategies from FS/TEC & Nation’s Restaurant News Technology Award Winner
Go behind the scenes during this session as past FS/TEC and NRN technology project winners, such as 2007 on-site recipient Scottsdale Healthcare, discuss the motivation, deployment strategies, challenges and solutions that were part of their award-winning efforts.
Panelists:
Chris Duncan, VP, Administration, Hooter's of America
Kevin Fritton, VP, Operations, Elanes LLC
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Marketing & Culinary Pros – The Reporting Technologies They Need
Chief marketing officers and R & D directors both benefit from guest and operations data collection, but are they getting what they want in a form they can use? This session will examine ways to make the ever-increasing flow of data more valuable and easier to manage.
Panelist:
Keith Brunell, Sr. Director, Culinary, Maggiano's Little Italy
Mike Plunkett, SVP, Purchasing & International Operations, Dave & Busters, Inc.
John Tedstrom, Managing Director, Strategy, hawkeye
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Measuring & Lowering POS Total Cost of Ownership
This session will focus on how foodservice chains and companies are measuring their total cost of ownership for mission critical point-of-sale systems. It will also look at some of the best practice strategies for maintaining or lowering total cost of ownership.
Panelists:
Lou Grande, VP, IT, RARE Hospitality International, Inc.
Jeff Gengler, VP, IT, Rock Bottom Restaurants
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“Table Talk” Roundtables
Presented by the NRA's MIS Executive Study Group
“Table Talk” Roundtables will provide a forum to meet face-to-face with your peers to discuss topics that are important to you and relevant to your business. During these interactive discussions, you will have a unique opportunity to share challenges and gain insights.
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Technology Innovation Center
Stop by our Technology Innovation Center for a preview of cutting-edge technologies you can expect to see in foodservice operations in the next three to five years.
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| Friday, April 18 |
Keynote Address - Daniel Burrus, CSP, CPAE
Where is technology going and how will it impact you business? These kinds of predictions are the specialty of Daniel Burrus, Founder and Chief Executive Officer of Burrus Research, a research and consulting firm that monitors global advancements in technology-driven trends. Through the years, Mr. Burrus has helped hundreds of clients better understand how technological, social and business forces are converging to create enormous, untapped opportunities.
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Technology Executives Panel
This panel will feature insights into foodservice technology today and in the future from the supplier side. Join us as top executives from leading technology manufacturers share their strategies, talk about future breakthroughs and field your questions from the floor.
Panelists:
Paul Armstrong, Chief Technology Officer, MICROS Systems, Inc.
Paul Langenbahn, President, Hospitality Division, Radiant Systems, Inc.
Alan Liddle, Managing Editor, Technology & Conferences, Nation's Restaurant News
Tom Litchford, Industry Solution Director, Microsoft Corporation
Karen Sammon, President, Software Solutions, PAR
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CEO/COO Panel with Andy Ford
From start to finish this will be a fast-paced 60 minutes. Leading off will be Andy Ford, an expert on lifestyle choices and changes, who will share his insights on the impact of technology on consumer behavior. He will then moderate a panel of leading restaurant CEOs and COOs as they examine the role of technology in their business and how it can affect operations and employees. Questions for the panelists and Andy Ford will be welcomed during this session.
Panelists:
Clay Dover, President & CEO, Metromedia Restaurant Group
Judson Holt, COO, Lupe Tortilla
Alan Liddle, Managing Editor, Technology & Conferences, Nation's Restaurant News
Charles Moran, Jr., President & COO, Delaware North Companies
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